Tracked, insulated, discreet — worldwide.
Same-business-day dispatch from EU warehousing. UPS Next Day Air to the US in 48 hours. DHL Express Worldwide to the rest in 5 business days. Free over $59, no surcharge for the carrier upgrade.
Three tiers. No surprise fees, no carrier surcharges.
The number you see at checkout is the number you pay. Free shipping kicks in on the subtotal — pre-discount, pre-tax — over $59 and applies to both domestic and international destinations.
- Both domestic and international
- Applies to subtotal, before tax / discount
- Same business day dispatch (before 2 PM CET)
- All 50 states + DC
- PO boxes accepted (UPS SurePost handover)
- APO / FPO supported on request
- EU, UK, Canada, AU/NZ, MX, JP, KR, SG, HK
- Full international tracking
- Restricted jurisdictions flagged at checkout
What ships, what's on the label, what crosses the border.
Every shipment is identical in format. Carrier, tracking number, declared description, weight and dimensions are fixed at the point the label is printed. Here's exactly what arrives at the door.
Carrier & service
Single carrier per region — <b>UPS Next Day Air</b> for the US, <b>DHL Express Worldwide</b> internationally. No third-party intermediaries between us and the customs clearance agent.
Customs declaration
Declared as <b>"Lab reference compounds"</b> under HS 2933.99 by default. We can adjust the declared description on request — email us before placing the order with what you need on the slip.
Tracking & delivery
Tracking number transmitted by email the moment the label is printed. Carrier scans visible within 2 hours. Estimated delivery <b>5 business days internationally</b>, <b>48 h in the US</b>.
Packaging, transit, customs, returns.
The exact specs every shipment is built to — same materials, same carriers, same handling. No premium-tier shenanigans.
Packaging
| Vial protection | Foam-cradled, individually wrapped |
|---|---|
| Outer box | Padded insulated mailer |
| Tamper evidence | Sealed once, scannable seal ID |
| Cold chain | Lyophilized, ambient-stable |
| Documentation | COA PDF, reconstitution guide |
| Branding | Discreet, neutral, no compound name visible |
Carriers
| US service | UPS Next Day Air |
|---|---|
| US transit | 48 h door-to-door |
| International service | DHL Express Worldwide |
| International transit | 5 business days door-to-door |
| Tracking | End-to-end, real-time scans |
| Signature | Optional, free upgrade on request |
Customs & declarations
| HS code | 2933.99 (lab reference compounds) |
|---|---|
| Declared description | Adjustable on request, pre-order |
| Declared value | Itemised at order subtotal |
| Customs clearance | Handled by carrier agent |
| Duties & taxes | Buyer responsibility, paid on delivery |
| Customs documentation | Provided digitally to carrier |
Dispatch & SLA
| Cut-off (same-day dispatch) | 2 PM CET, business days |
|---|---|
| Order confirmation | Email immediately on payment clear |
| Tracking transmission | Email when label printed |
| Late-delivery refund | Shipping fee refunded if > 2× ETA |
| Damage policy | Free reship on documented damage |
| Lost-shipment policy | Reship or refund, our cost |
What "5 business days" actually looks like.
Door-to-door door times measured from same-business-day dispatch. Customs clearance can add 1–2 days in some jurisdictions; we don't pad the headline number to hide it.
All 50 states + DC. Includes Hawaii and Alaska (transit may extend by 1 day to remote ZIPs).
Origin to delivery. UK / Switzerland may add 1 day for customs clearance vs intra-EU.
Tier-1 international destinations. Tracking visible at every customs scan; no surprises at border.
LATAM, SE Asia, Middle East, Africa where supported. Add 1–3 days for local customs and last-mile.
What's on the customs slip — and what we can change.
The default declaration is conservative and accurate. If your jurisdiction requires a specific wording, classification or invoice format, tell us before placing the order and we adjust before the label is printed.
Four conditions that block dispatch or hold the package.
Most shipments clear without incident. The exceptions are predictable and we'd rather flag them upfront than have you discover them at customs.
Restricted destination
A handful of jurisdictions are restricted by export control or local import bans — the order page will tell you at checkout if yours is. We don't accept payment for orders we can't legally fulfil; the cart simply won't let you complete the address step.
Customs rejection at border
Rare but possible. If a shipment is held by local customs and not cleared after 30 days, we work with the carrier to retrieve it (where possible) and either reship through a different route or refund the order — your choice.
Invalid or undeliverable address
If the carrier flags the address as invalid or undeliverable, we contact you within one business day to correct it. If we can't reach you within 7 days, the package is returned to our warehouse and a new label is printed once the address is confirmed (no extra charge).
Refused on delivery
If the recipient refuses delivery, the package is returned to our warehouse. We refund the order minus the round-trip carrier cost. To avoid this, do not order to an address where you cannot accept the package directly.